Docent cum Customer Service Officer

Docent cum Customer Service Officer

Job description

  • Conduct high-quality guided tours and interactive activities for all levels of visitors (e.g.students and tourists)
  • Event coordination and crowd management
  • Assist with facility checks, site operations and submit administrative/operations reports
  • Perform Customer Service
  • Officer duties

Job Scope

  • In-House Tours and Interactive Activities: conduct daily in-house guided tours; handle guest queries; gather feedback on visitor experience; perform service recovery (where necessary)
  • Retail cash register sales general in-house announcements and AV operation counter sales (in-house guided/audio tours and gift shop) registration of visitors/groups
  • Stocktaking daily and end-of-month stocktakes stock tallying and monitoring handle stock deliveries and replenish items
  • Other Duties: maintain museum decorum and general cleanliness; maintain facility security crowd managemen;t assist in emergency evacuation/administer first aid (if needed); other duties as and when assigned by management


  • Min GCE ‘O’ Levels GCE ‘A’ Level, diploma or higher qualification holders are welcome to apply
  • Undergraduates may be considered for part-time position
  • Ability to conduct in-house tours in English
  • Proficiency in other official languages (Mandarin, Malay and Tamil) will be considered an advantage
  • Good presentation skills
  • Pleasant personality and service-oriented
  • Computer literate
  • Work experience in similar field will be an advantage
  • Willing to work weekend shifts (5-day week)
  • Good career opportunities and continuous-learning environment

Other comments

  • 5 day work week roster (including Sat, Sun and Public Holidays)
  • Full-time and part-time positions available
  • Salary negotiable
  • Training will be provided
  • Opportunity to be trained as a licensed Tourist Guide

Interested applicants, please email resume with expected salary.


05 Jan 2018


Customer Service

Singapore, Singapore

Apply Now

Docent cum Customer Service Officer

Heritage Journeys