Graduate Pension Analyst

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Graduate Pension Analyst

Assist managers in the handling and processing of clients' staff benefit scheme administration and other support services which includes keeping members’ records, calculating contributions, processing investment switching and terminations, issuing benefit statement, assisting clients with statutory compliance for their schemes etc.


Performance Objectives




  • Meet clients’ day-to-day administrative needs with respect to the benefit schemes
  • Understand the client’s plan documents and operation processes
  • Demonstrate natural ease and effectiveness when dealing with clients/colleagues at all levels
  • Participate in special projects as needed




  • Ensure all activities are processed in a timely and accurate manner
  • Follow and update plan processing and administrative documentation
  • Maintain complete and accurate work papers and audit trails
  • Conduct research on clients’ and members’ questions and plan issues




  • Meet billable hours goals as agreed




  • Build relationships internally and collaborate effectively


The Requirements


  • A Bachelor’s degree holder (Fresh Graduates are welcomed)
  • Customer services and operations experience on MPF/ORSO retirement schemes is a plus
  • Able to work independently as well as contribute effectively as a team player
  • Details oriented and well-organized, able to handle a variety of tasks and meet tight deadlines
  • Able to communicate effectively with a strong customer service focus
  • Strong mathematical aptitude, proven analytical and problem solving ability
  • Good communication skills in both English and Chinese (Fluent in Cantonese is a MUST)

Proficient in Microsoft Office (specifically Excel and Word)

11 Dec 2017



Hong Kong, Hong Kong

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Graduate Pension Analyst

Willis Towers Watson